Communication Skills TEST

A greeting is a way to welcome or recognize someone. True False True see my P.E. leader in the hallway and I run up and give them a kiss on the cheek.This is an appropriate(OK) greeting. OK Not OK I see someone I know out in the community and I smile and wave at them. This is an appropriate (OK) greeting. OK Not Ok I walk into the building at the same time as one of my friends. I smile and say "hey! How's it going?"This is an appropriate (OK) greeting. OK Not OK You walk into your boss' office and she is busy typing on her computer. Good time to have a conversation Bad time to have a conversation You and your co-worker are both on a lunch break. Good time to have a conversation Bad time to have a conversation Which of these is an example of a Comment and a Question? I love your dress! Where is it from? The weather is terrible today. Did you have to walk to school? I saw you went to the winter concert. Did you enjoy it? You are waiting in a long line at Dunkin Donuts and you start talking to the person next to you. Good time to have a conversation Bad time to have a conversation You just started your shift at work, and your co-worker starts to talk about a fight she got in last night with her mom. Good time to have a conversation Bad time to have a conversation Another way to start a conversation is to begin by giving the other person a compliment then go on to ask a question. True False "There sure is a lot of snow outside! Do you like to go sledding?" Comment + Question I love those shoes! Where did you get them? Compliment + Question I saw you at the dance last night. Did you have fun? Experience + Question What does paraphrasing mean? Explaining in a lot of details repeating back what someone said to you listening to someone Which of these is an example of how I can repeat information that I heard back to someone. Let me make sure I'm clear... Ok, so you want me to... Let me make sure I understand... All of the above. Good Body Language Eye contact, sitting up straight, facing the person Bad Body Language Looking at my phone, turned away from person, crossing my arms. Which of the following is NOT an appropriate topic to talk about when first meeting someone? The weather The basketball game you watched last night How much money you make Which of the following is NOT an appropriate topic to talk about when meeting someone for the first time? Your favorite restaurants Politics and who you voted for Music you like to listen to After you end the conversation, make sure you do something else or go somewhere else. Don’t just stay in the same spot. True False What might crossing your arms mean to someone else? You're happy You're angry You're busy Which one of these shows others that you are CONFIDENT? A smile good posture Eye contact All of the above What word means: when you spread rumors about the private lives of other people? pleasantries gossip communication insults