Communication in business 1

1. Messages that are passed vertically and horizontally within an organisation are called what? (Select 1 option) Communication routes Channels of Communication Communication directions Ways to Communicate 2. Communicating with people outside the organisation is called what? (Select 1 option) Internal communication External communication Vertical communication Formal communication Informal communication 3. Communicating with people inside the organisation is called what? (Select 1 option) External communication Vertical communication Formal communication Informal communication Internal communication 4. Communication that involves managers giving information or instructions to subordinates is known as what? (Select 1 option). Infernal communication Upward communication Diagonal communication Formal communication Downward communication 5. Communication that involves workers giving feedback to managers is known as what? (Select 1 option) Downward communication Upward communication Formal communication Vertical communication Informal communication 6. Communication that occurs when workers on the same level in the hierarchy exchange information is known as what? (Select 1 option) Downward communication Vertical communication Formal communication Upward communication Horizontal communication 7. Communication that involves people using approved channels (i.e. if you have a question about your salary you speak with the Human Resources manager) is known as what? (Select 1 option) Formal communication Informal communication Downward communication Upward communication Horizontal communication 8. Communication that involves people using non-approved channels (i.e. you gossip with work colleagues whilst having lunch) is known as what? (Select 1 option) Vertical communication Downward communication Upward communication Formal communication Informal communication 9. Communication involves: (fill in the blanks) An exchange of information.Receiving information.Something that can be replied to.Sending information. 10. Types of Communication Sort the following types of communication into their correct group, either Verbal, Written or Visual (put 4 options in each group) Verbal Communication (4) Telephone Meeting TV and Radio Press Release Written Communication (4) Report Memo Business Letter Minutes of Meeting Visual / Electronic (4) Graphs Charts Video Conference / Zoom meeting Projector 11. What problems might arise if communication is poor?