Transcript.Cam12.T1.S12

SECTION 1 TC EMPLOYEE: Hi. Can I help you?VISITOR: I’d like to find out if you have any excursions suitable for families.TC EMPLOYEE: Sure. How about taking your family for a cruise? We have a steamship that takes passengers out several times a day (Example) – it’s over 100 years old.VISITOR: That sounds interesting. How long is the trip?TC EMPLOYEE: About an hour and a half. And don’t forget to take pictures of the mountains (Q1). They’re all around you when you’re on the boat and they look fantastic.VISITOR: OK. And I assume there’s a café or something on board?TC EMPLOYEE: Sure. How old are your children?VISITOR: Er, my daughter’s fifteen and my son’s seven.TC EMPLOYEE: Right. Well there are various things you can do once you’ve crossed the lake, to make a day of it. One thing that’s very popular is a visit to the Country Farm. You’re met off the boat by the farmer and he’ll take you to the holding pens, where the sheep are kept. Children love feeling them!VISITOR: My son would love that. He really likes animals.TC EMPLOYEE: Well, there’s also a 40-minute trek round the farm on a house (Q2), if he wants.VISITOR: Do you think he’d manage it? He hasn’t done that before.TC EMPLOYEE: Sure. It’s suitable for complete beginners.VISITOR: Ah, good.TC EMPLOYEE: And again, visitors are welcome to explore the farm on their own, as long as they take care to close gates and so on. There are some very beautiful gardens along the side of the lake which also belong to the farm (Q3) – they’ll be just at their best now. You could easily spend an hour or two there.VISITOR: OK. Well that all sounds good. And can we get lunch there? (Q4)TC EMPLOYEE: You can, and it’s very good, though it’s not included in the basic cost. You pay when you get there.VISITOR: Right.————————-VISITOR: So is there anything else to do over on that side of the lake?TC EMPLOYEE: Well, what you can do is take a bike over on the ship and then go on a cycling trip. There’s a trail there called the Back Road – you could easily spend three or four hours exploring it, and the scenery’s wonderful. They’ll give you a map when you get your ticket for the cruise – there’s no extra charge. (Q5)VISITOR: What’s the trail like in terms of difficulty?TC EMPLOYEE: Quite challenging in places. It wouldn’t be suitable for your seven-year-old. It needs someone who’s got a bit more experience. (Q6)VISITOR: Hmm. Well, my daughter loves cycling and so do I, so maybe the two of us could go, and my wife and son could stay on the farm. That might work out quite well. But we don’t have bikes here… is there somewhere we could rent them?TC EMPLOYEE: Yes, there’s a place here in the city. It’s called Ratchesons. (Q7)VISITOR: I’ll just make a note of that – er, how do you spell it?TC EMPLOYEE: R-A-T-C-H-E-S-O-N-S. It’s just be the cruise ship terminal.VISITOR: OK.TC EMPLOYEE: You’d also need to pick up a repair kit for the bike from there to take along with you, and you’d need to take along a snack and some water – it’d be best to get those in the city.VISITOR: Fine. That shouldn’t be a problem. And I assume I can rent a helmet from the bike place? (Q8)TC EMPLOYEE: Sure, you should definitely get that. It’s a great ride, but you want to be well prepared because it’s very remote – you won’t see any shops round there, or anywhere to stay (Q9), so you need to get back in time for the last boat.VISITOR: Yeah. So what sort of prices are we looking at here?TC EMPLOYEE: Let’s see, that’d be one adult and one child for the cruise with farm tour, that’s $117, and an adult and a child for the cruise only so that’s $214 dollars altogether. Oh, wait a minute, how old did you say your daughter was?VISITOR: Fifteen.TC EMPLOYEE: Then I’m afraid it’s $267 (Q10) because she has to pay the adult fare, which is $75 instead of the child fare which is $22 – sorry about that.VISITOR: That’s OK. Er, so how do … Section 2 Good morning everyone. My name’s Joy Parkins and I’m the restaurant manager. And I understand that none of you’ve had any previous experience as kitchen assistants? Well, you might be feeling a bit nervous now, but most of our kitchen assistants say they enjoy the work. OK, they might get shouted at sometimes, but it’s nothing personal, andthey’re pleased that they have so many different things to do, which means they never get bored(Q11). And I’ll tell you straightaway that if you do well, we might think about moving you up and giving you some more responsibility.Right, well, you’ve all shown up on time, which is an excellent start. Now I’m glad to see none of you have unsuitable footwear, so that’s good – you need to be careful as the floors can get very wet and slippery. Those of you with long hair have got it well out of the way,but some of you’ll need to remove your rings and bracelets – just put them somewhere safe for today, and remember to leave them at home tomorrow, as they can be a safety hazard.(Q12)Now it’s going to be a busy day for you all today – we don’t have any tables free for this evening, and only a few for lunch(Q13). Fortunately we’ve got our Head Chef back – he was away on holiday all last week which meant the other chefs had extra work. Now, I’ll tell you a bit more about the job in a minute but first, some general regulations. For all of you, whatever your age, there’s some equipment you mustn’t use until you’ve been properly trained, like the waste disposal system for example, for health and safety reasons.Then I think there are two of you here who are under 18 – that’s Emma and Jake, isn’t it? Right, so for you two, the meat slicer is out of bounds(Q14). And of course none of you are allowed to use the electric mixer until you’ve been shown how it works.Now you may have heard that this can be a stressful job, and I have to say that can be true. You’ll be working an eight-hour day for the first week, though you’ll have the chance to do overtime after that as well if you want to. But however long the hours are, you’ll get a break in the middle.What you will find is that you’re on your feet all day long, lifting and carrying, so if you’re not fit now you soon will be! You’ll find you don’t have much chance to take it easy – when someone tells you to do something you need to do it straightaway(Q15Q16)– but at least we do have a very efficient air conditioning system compared with some kitchens.——————-Now let me tell you about some of the people you need to know. So as I said,I’m Joy Parkins and I decide who does what during the day and how long they work for(Q17). I’ll be trying to get you to work with as many different people in the kitchen as possible, so that you learn while you’re on the job.One person whose name you must remember is David Field. If you injure yourself at all, even if it’s really minor, you must report to him and he’ll make sure the incident is recorded and you get the appropriate treatment(Q18). He’s trained to give basic treatment to staff himself, or he’ll send you off somewhere else if necessary.Then there’s Dexter Wills – he’s the person you need to see if you smash a plate or something like that(Q19). Don’t just leave it and hope no one will notice – it’s really important to get things noted and replaced or there could be problems late.And finally, there’s Mike Smith. He’s the member of staff who takes care of all the stores of perishables, so if you notice we’re getting low in flour or sugar or something, make sure you let him know so he can put in an order.(Q20)OK, now the next thing …