Reading file_5&6 Review

Reading file_5: Vocabulary Reading unique very special customer consumer margins profits testimonials reviews survive continue to live advantage strength factor reason courteous polite reliable trustworthy motto belief According to Ryan, what is the key to making money? service price location What is the unique selling point of Ryan's company? product quality nice staff return policy Reading file_6: Vocabulary match the pairs know-it-all know everything dictator control "yes" people agree to everything critical negative response demanding asking consultancy giving advice legal law combination mix difficult hard to get along conflict disagreement