Writing a letter of complaint

1. Study the email of complaint in your Student's book on p.67 (ex.3).2. Write your letter of complaint. Here is a situation:Last week you were at a train station. In the station there was a wending machine selling books. You wanted a book to read on the train so you put money in, but it didn't give you the book or any changes. Write a letter of complaint to the company rersponsible for the wending machine and demand a solution.Plan:Paragraph 1: Why are you writting?Paragraphs 2 and 3: What happened? What are the facts?Paragraph 4: What solutions do you demand? What will you do if there is no solution? Useful linkers: therefore, so, as a result, although, however, nevertheless, as, since, furthermore, moreover, what is more, etc.Useful expressionsin a letter of complaint: I'm writing to complain about, I demand (refund, replacement, apology), If I do not hear from you (in the next two weeks), I will take my complaint to a Customer Advice Center, I believe, I'm looking forward to receiving your reply, etc.Write Dear Mr (Smith) (for a man) or Mrs (Smith) (for a married woman) or Ms (Smith) (when we make no distinction whether a woman is married or not), if you don't know the name of the person who you are writing to, write Dear Sir or Madam.