Communication methods

Master communication methods! Learn verbal/non-verbal cues, adapt for impairments, and choose the best method.

Elements of the communication cycle include all of the following EXCEPT sender message receiver giving opinions Which of the following is an example of verbal communication? Crossing arms across chest grimacing giving report to a co-worker smiling Which of the following is an example of non-verbal communication? gestures and movements spoken words writing a report written symbols True Body language is a form of non-verbal communication. True False Which method of communication would be most appropriate to use with a patient who speaks a different language then you? certified interpreter someone nearby who speaks the same language sign language use google to look up words in their native language When using verbal communication, you should do all of the following EXCEPT? Make eye contact face the person speak quickly but clearly Avoid shouting or whispering All of the following are true regarding using touch as a form of non-verbal communication EXCEPT must be gentle provides comfort and secuirty must be professional and consentual provides the same meaning to all cultures Communication techniques for patients with Communication Impairments Sort the following Communication Techniques into their correct impairment: Comatose Give care on the same schedule every day Tell the person when you are finishing care and what time you will be back to check on them Use touch to communicate care, concern, and comfort Vision Impairments Use print in large letters with a black pen on white paper Make sure they are wearing their glasses if they have them Ensure eye glasses are clean Speech Impairments/ Aphasia Allow patient time to respond Ask "yes" or "no" questions Use picture boards or charts Ask questions that require only short responses Hearing Impairments Speak slow to allow patient to read your lips Make sure hearing aids are in and have working batteries Do not assume they are deaf Do not shout Reduce outside distractions Choosing a communication method With so many different ways of communicating, people in health and social have to make decisions about which method is most suitable for their different needs.Match up each different factor with its correct explanation: The complexity How long will the message be? Will it be studied again? Feedback Is a response to the communication needed? Does it need to be immediate? The urgency How quickly does the message need to be sent? What is the fastest method? The reason Is the communication important? Will a record of it need to be kept? The recipient Are they internal or external to the business? Are they well known or not? The technology Does the recipient have the necessary means to receive the message? Elements of Communication Match up each definition with its most appropriate element of communication: The person wishes to exchange information to another; where communication begins Sender verbal and non-verbal exchange of information Message The person for whom a message is intended Receiver Responding to the received message; may be direct or indirect Feedback