The Passive Activity 2

Write your name: Look at this diagram of an electronics company's complaints procedure. Complete the description using the verbs in brackets in the present simple passive. DON'T USE CONTRACTIONS.As soon as a complaint (1) is received (receive), it (2) is logged(log) on the system and an acknowledgement (3) is mailed(mail) out to the customer. Complaints (4) are sent(send) to the Complaints department. Here they (5) are read (read) by a supervisor and they (6) are categorised(categorise). Complaints (7) are passed on (pass on) to the relevant department. For example, if the complaint is about a technical fault, it (8) is forwarded(forward) to the Production department. If it concerns a delivery, it (9) is answered (answer) by the Customer Service team. Invoicing problems (10) are sorted out(sort out) by Sales. Our company (11) is known(know) in the industry for our good customer relations and we try to make sure that complaints (12) are not left (not leave) unanswered longer than six weeks. The Complaints Manager is discussing a complaint with her assistant. Complete her questions using the verbs in brackets in the present perfect or past simple passive.Manager Assistant1. Has it been logged (it / log) on the system? Yes it has. 2. When was it received (it / receive) ? We got it on 12 May.3. How was it sent (it / send) ? It was emailed.4. Has an acknowledgement been mailed out (an acknowledgement / mail out) yet? No, it hasn't.5. Where was it sent (it / send) first? It was sent to Complaints.6. Which department was it forwarded to (it / forward to) after that? We don't know - It's lost.7. Have the customers been contacted (the customers / contact) at all? Yes, they have.8. Were they asked (they / ask) to send a copy? I think they were. Complete these sentences using the verbs in the box in the present continuous or past continuous passive.1. I'm being promoted next year - I'm going to be a director at last. 2 A colleague of mine is being sackedfor selling confidential data. She leaves on Friday.3 Our computers are not being replacedafter all, but the software is being upgradedto the latest version.4 Some manual workers were being paidweekly until last year. Now they get a monthly pay cheque.5 I left my last job because I was being bullied. My boss used to shout at me.6 The accounts are being auditednext week. There'll be a team of five or six people doing it.7 We are being askedto work longer hours to finish a contract by the end of next month.8 The directors of a major bank are being criticised in the press at the moment for receiving large bonuses.