Dealing with complaints

Look at the picture and identify what's the problem. Look at the picture and identify what's the problem. Look at the picture and identify what's the problem. Listen to the complaints and match the key words to the problems. car park full restaurant short-staffed rooms on different floors steak overcooked message nobody gave it Listen again and match the sentences with the replies. We asked you to reserve a parking space. I'll reserve you a space for tomorrow. We ordered our drinks twenty minutes ago. I'll check with the wine waiter. We reserved adjoining rooms. I'm sorry. I'll change your rooms straightaway. This steak is really overcooked. I'll speak to the chef and bring you another one. A colleague left a message at reception last night. I'm so sorry. I'll look into it. Read the following sentences out loud: Translate the following words, and copy them into your notebook:(Prevedi sljedeće riječi i prepiši ih u bilježnicu:) attendant, next door, noise, overbooked, overcooked, short-staffed, straightaway, undercooked. Copy the following rule into your notebook. (Prepiši sljedeće pravilo u bilježnicu.)Past Simple Tense Past Simple Tense koristimo za završene radnje u prošlosti. Pogledaj primjere pravilnih glagola:We asked you to reserve a parking space.We ordered our drinks twenty minutes ago. Use these words to make sentences in the Past Simple.(Koristeći sljedeće riječi stvori rečenice u Past Simple obliku.)Look at the example. (Pogledaj primjer.)We / want / buy / new mobile phone.--> We wanted to buy a new mobile phone. 1 they / arrive / hotel / yesterday2 she / ask / for dessert / without cream3 chef / cook / wonderful / meal4 guests / enjoy / their stay5 he / key in / reservation data6 waiter / open / bottle of champagne