Telephoning

Master English phone conversations with our practice worksheet on telephoning phrases!

Match the phrases that have the same meaning. Can I have your name, please? May I ask who's calling, please? can I take a message? Would you like to leave a message? Please hold. Hold the line, please. Sorry, I didn't catch that. Sorry, I didn't hear that. Sorry, could you repeat it, please? Sorry, would you mind saying that again? We're expecting her back tomorrow She's due back tomorrow Would Thursday at 5 o'clock suit you? How about Thursday at 5 o'clock? I'm afraid I can't make it on Tuesday I'm sorry I can't come on Tuesday I'll get back to you soon I'll call you back soon This is Sarah Johnes Sarah Johnes speaking Who says the following sentences? Put them into the right category. caller I'd like a return ticket from Geneva to Milan How long is the flight from Brussels to London? Are conference facilities available at the hotel? we usually get a discount on a repeat order receiver Do call if you need anything else Thanks for calling What's the order number? I'm afraid there is nobody here with that name Can I read that back to you? Comment dit-on une "escale" en anglais? a connection a stopover a facility En anglais, comment appelle t-on le siège situé près du hublot dans un avion? window seat business seat aisle seat En anglais, comment appelle-t-on le wagon où les GSM sont interdits ? mobile-free carriage free-mobile carriage carriage-mobile free comment demande-t-on un devis en anglais? Can you quote me a price for that? Could you give me an account, please? Can I have a discount, please? Complete the following sentences by choosing one of the words given below: could you put me through, please?What is it in connection with?Can I just put you on hold?I think you must have dialled the wrong numberCould you bring delivery forward by a few weeks?When you've checked things at your end, could you let me know, please?I'd like to know how much you charge for ...We can give you a 10% discount if you order before 30 August.Is there a connecting flight from Detroit to Miami? I'm sorry, there are no seats left on that flight.You'll find our prices can't be matched.How long is the crossing from Bari to Dubrovnik? Put the following sentences into the right group. Introducing yourself John Smith from ABC company speaking hello, it's John Smith here hello, this is John Smith from ABC company Asking who's speaking Can I ask who's calling, please? Is that Diana Smith? saying someone is not available I'm sorry, but he's on another call Sorry, he's just gone out taking a message would you like to leave a message Got it Go ahead Asking the caller to wait Hold the line, please Hang on a second Will you hold? transferring the call I'll just transfer you Giving the reason for your call I'm calling in connection with It's with regard to Making arrangements Could we meet some time next month? that would be fine I'm sorry, I can't make it then