L-Cam15.T4.S12

PART 1 Questions 1 – 10Complete the form below.Write ONE WORD AND A NUMBER for each answer.Customer Satisfaction SurveyCustomer detailsName: Sophie BirdOccupation: 1 journalistReason for travel today: 2 shoppingJourney informationName of station returning to: 3 STAUNFIRTHType of ticket purchased: Standard 4 RETURN ticketCost of ticket: 5 £ 23.70When ticket was purchased: YesterdayWhere ticket was bought: 6 ONLINESatisfaction with journeyMost satisfied with: the wifiLeast satisfied with: the 7 DELAY this morning.Satisfaction with station facilitiesMost satisfied with: how much 8 INFORMATON was providedLeast satisfied with: lack of seats, particularly on the 9 PLATFORMNeither satisfied nor dissatisfied with: the 10 PARKING available PART 2 Label the map below.Write the correct letter,A-H, next to Questions 11-1611 café D 12 toilets C 13 formal gardens G14 outdoor gym H15 skateboard ramp A16 wild flowers E Questions 17 and 18Choose TWO letters, A-E. What does the speakers say about the adventure playground? Children must be supervised. It costs more in winter. Some activities are only for younger children. No payment is required. It was recently expanded. Questions 19 and 20 What does the speaker say about the glass houses? They are closed at weekends. Volunteers are needed to work there. They were badly damaged by fire. More money is needed to repair some of the glass. Visitors can see palm trees from tropical regions.